01No physical shipping
Manage My Agency is an online software service. We do not ship any physical goods, so there are no shipping charges, courier partners or delivery addresses involved.
02How your plan is delivered
- Once your payment is confirmed, we set up your agency account.
- Your login link and account details are sent to your registered email address, and we confirm on WhatsApp.
- Set-up is completed the same working day. For payments made late in the day or on a holiday, it is completed on the next working day.
- You can then use the Service from any web browser at app.managemy.agency. Nothing needs to be downloaded or installed.
03Add-ons and upgrades
Extra sub-users, Google Drive sync, visa management and plan upgrades are switched on in your existing account, usually within one working day of payment. Custom domains also need a DNS change on your side; we send the instructions by email and activate the domain once the DNS change is live.
04First Class onboarding
First Class plans include guided onboarding. After payment we agree a schedule with you for account set-up, white-labelling and team training. The timeline is confirmed in your quote.
05Invoices
A GST tax invoice for every payment is emailed to your registered address. You can also ask us for a copy at any time.
06If you haven't received access
If you have paid but have not received your login details within one working day, check your spam folder, then contact us on WhatsApp at +91 83359 22259 or at sales@managemy.agency with your payment reference. If we cannot deliver access, you are entitled to a full refund under our Refund & Cancellation Policy.