01Who we are
Manage My Agency is operated by Inspiring Travel Solutions LLP, Kolkata, West Bengal ("ITSL", "we", "us"). This policy explains what personal data we collect through managemy.agency and app.managemy.agency, why we collect it, and the choices you have.
It is written to meet the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
02Two kinds of data
Data about you, our customer
When your agency signs up and uses the Service, we decide how your account and billing data is used. For this data we are the data fiduciary.
Data your agency stores about its clients
Your agency uses the Service to store details of its own leads, clients and travellers. For that data your agency is the data fiduciary, and we process it only on your agency's instructions to run the Service. If you are a traveller and want to access or correct your details, contact the travel agency you booked with; we will help them respond.
03What we collect
- Account and business details: name, email, mobile number, agency name, address, GSTIN and similar details you give us.
- Billing details: plan, invoices and payment status. Payments are processed by our payment gateway partner; we do not receive or store card numbers, CVV, UPI PINs or net-banking passwords.
- Data you upload: client, traveller, booking and document records your agency adds, which can include passport and identity details needed for travel bookings and visas.
- Messages: WhatsApp and email conversations sent through the Service, and your conversations with our sales and support team.
- Usage and device data: log-in times, pages used, IP address, browser and device type, collected to keep the Service secure and working.
04How we use it
- to create and run your account and provide the features in your plan;
- to process payments, issue GST invoices and keep accounting records as required by law;
- to give support, send service messages such as renewal reminders, and tell you about important changes;
- to secure the Service, prevent misuse and investigate problems;
- to improve the Service using aggregated, non-identifying usage information.
We do not sell personal data, and we do not use your agency's client data for our own marketing.
06Where data is stored
Some of our service providers may store or process data on servers outside India. Where that happens, we choose providers with recognised security standards and transfer data only as permitted under Indian law.
07How we protect it
- Encryption in transit (HTTPS) for all traffic to the website and app.
- Each agency's data is isolated from every other agency's at the database level.
- Role-based access controls, so sub-users only see what the agency owner allows.
- Regular backups and restricted internal access to production systems.
No system is completely secure. If a breach affects your personal data, we will notify you and the authorities as the law requires.
08How long we keep it
We keep account data for as long as your account is active and for a reasonable period after expiry so you can renew without losing work. Invoices and payment records are kept for the period required by tax and accounting laws. You can ask us to delete your agency's data at any time, subject to those legal requirements.
09Your rights
You can ask us to:
- tell you what personal data we hold about you and how it is used;
- correct or update inaccurate data;
- delete your data, where we are not required to keep it;
- withdraw consent you have given, which may mean we can no longer provide parts of the Service;
- nominate another person to exercise these rights on your behalf.
Email sales@managemy.agency with your request. We respond within 30 days.
11Children
The Service is for businesses and is not meant for anyone under 18. Agencies that store details of child travellers do so as part of their bookings and are responsible for obtaining a parent's or guardian's consent.
12Grievance Officer
If you have a concern about how your personal data is handled, contact our Grievance Officer. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
- Name
- Ikshay Begwani
- sales@managemy.agency
- Phone
- +91 83359 22259
- Address
- Workzone Office Spaces, Saket Building, 4th Floor, 44 Park Street, Kolkata, West Bengal 700016, India
13Changes to this policy
We may update this policy. The date at the top of this page shows the latest version. If a change materially affects how we use your data, we will tell you by email or in the app.