0115-day money-back guarantee
If Manage My Agency is not right for your agency, ask for a refund within 15 days of your payment date and we will refund the full plan fee. No questions asked.
- The guarantee applies to the first purchase of a subscription plan.
- The refund covers the plan fee and the GST charged on it. We issue a credit note against your invoice.
- Your account is closed when the refund is processed. Ask us first if you want an export of your data.
02After the first 15 days
Plans are sold for a full year. After the 15-day window, fees for the current term are not refundable, including for any unused part of the year. You keep full access until the end of the term you paid for.
03Cancelling your plan
Plans do not renew automatically, so you will never be charged again unless you choose to renew. To cancel, simply don't renew, or tell us on WhatsApp or email and we will close the account at the end of your term. If you want your data exported or deleted, include that in your message.
04Upgrades, downgrades and add-ons
- Upgrades take effect immediately. You pay the difference between the two plans for the time left in your current term.
- Downgrades take effect from your next renewal. There is no refund for the current term.
- Add-ons (extra sub-users, Google Drive sync, visa management, custom domain) are not refundable once activated, unless they were bought together with a new plan and you claim the 15-day money-back guarantee.
05Travel bookings through the marketplace
Hotels, activities, transfers and flights booked through the marketplace are supplied by third-party suppliers. Their cancellation and refund rules apply and are shown before you confirm each booking. When a supplier approves a refund, we pass it on to you in full, less only the cancellation charge the supplier applies. We do not add a fee of our own to cancellations.
06Failed or duplicate payments
If you are charged twice, or money leaves your account for a payment that failed, contact us with the transaction reference. Once we confirm it with our payment gateway, we refund the full amount.
07How to request a refund
- Message us on WhatsApp at +91 83359 22259 or email sales@managemy.agency from your registered email address.
- Include your agency name and invoice number, or the payment reference.
- We confirm your request within 2 working days.
08When you'll receive it
Approved refunds are sent to the original payment method within 5–7 working days. After that, your bank or card issuer may take a few more days to show the money in your account. Payments made by bank transfer are refunded to the same bank account.